1. When looking at process and measurements, make sure you not only understand those numbers, but also how they relate and react to other process. If you change process X, then how does that affect process Y? Read my post “Lies, Lies, and Statistics” for more on this.
2. Learn from history: Lincoln managed by walking around and talking to the troops and staff. John Singleton Mosby got ahead by networking, mastering intelligence gathering, making adversaries his friends, and going with his gut despite conventional wisdom or outside influences.
